Refund & Return Policy

• •For products that are not custom-made or personalized, you may request a return or exchange within 30 days of receiving your order.
• •Returned merchandise must be unused, unworn, unmodified, and in its original condition, including any packaging, accessories, protective materials, or other items supplied with the order.
• •Only one return or exchange per order is permitted.
• •If a return is requested because of personal preference, change of mind, compatibility, sizing, or another reason unrelated to product quality, the customer is responsible for return shipping costs.
• •Original shipping and handling charges are non-refundable.
• •Returned merchandise showing signs of installation, handling, scratching, modification, wear, or other damage may be subject to a restocking fee or reduction in the refund amount. Items that cannot reasonably be resold will not be eligible for a refund.

• •This includes products produced using customer-requested artwork, photographs, logos, names, colors, layouts, designs, or other specifications.
• •Before manufacturing a custom product, customers may be provided with a design or production proof for approval when applicable. Once a customer approves the design and production begins, the order is considered final.
• •If Artisan Dials makes an error and the finished product does not reasonably match the approved design or specifications, we will work with you to correct the problem.

• •If your product arrives with a manufacturing defect, damage, or an error caused by Artisan Dials, please contact us within 30 days of delivery.
• •We may request photographs or other information so that we can evaluate the issue.
• •For confirmed manufacturing defects or production errors, Artisan Dials may, at our discretion: repair the product, replace the product, reproduce the affected dial or component, or issue a partial or full refund.
• •When a return is required because of a confirmed manufacturing defect or an error made by Artisan Dials, we will provide return instructions and cover reasonable return shipping costs.
• •Damage resulting from improper installation, misuse, accidental damage, normal wear, customer modification, or repair or modification performed by another party is not considered a manufacturing defect.

Returns or exchanges cannot be accepted when:

• ✕A custom or personalized item was produced according to the customer's approved design or specifications
• ✕The product has been installed, worn, scratched, modified, altered, or damaged after delivery
• ✕Protective materials have been removed and the product can no longer be considered new
• ✕The return request is made more than 30 days after delivery
• ✕The product was identified as Final Sale or otherwise sold under non-returnable terms
• ✕The item was purchased from a third party rather than directly from Artisan Dials

Before returning any product, please contact us and provide your name, order number, the item involved, the reason for the return, and photographs if the request involves damage or a quality concern.

• •We will review your request and provide return authorization and shipping instructions when appropriate.
• ⚠Do not return merchandise without authorization. Unauthorized returns may not be accepted.

Refund Processing

• •Once an authorized return has been received and inspected, approved refunds will normally be processed within 2 business days.
• •Depending on your bank, credit card company, or payment provider, it may take approximately 7–15 business days for the refund to appear on your account.
• •Unless the return results from a confirmed Artisan Dials manufacturing defect or production error, original shipping, handling, and return shipping charges are non-refundable.